From the moment a deal is born, the onboarding journey begins. The Aircraft Management Sales team first sets the stage, working to understand exactly what the client envisions for their aircraft — where it will be based, how often it will fly, and whether it will operate under Part 91, Part 135, or a combination of both. They dive into the details: domestic or international travel, how frequently, and how many hours each year. These insights help shape everything from the pilot hiring strategy to the recommendation of a dedicated maintenance technician or coordinator.
As negotiations move forward and agreements are drafted, the entire Aircraft Management team starts preparing. Weekly onboarding calls bring together key players to share updates and coordinate efforts, whether the deal is signed, pending aircraft delivery, or still in final negotiations. These calls keep everyone connected, ensuring a seamless transition from the sales process to full aircraft management.
Behind the scenes, onboarding is supported by a web of collaboration. Training teams line up pilot certification slots, while Operations plans flight schedules and secures any needed contract crew. HR begins recruiting pilots and cabin crew, IT sets up aircraft technology and issues iPads, and Quality Assurance kicks off the conformity process. Maintenance looks at programs and subscriptions, Legal finalizes the paperwork, and Accounting sends out the initial invoice for the operating expense fund. At the same time, Sales hands off the relationship to the assigned Account Manager, setting the tone for a successful long-term partnership.
The Account Manager steps in to truly personalize the owner’s experience, learning about their frequent destinations, catering or ground transportation preferences, and even their favorite snacks, beverages, or toiletries to have on board. For a new aircraft owner, this attention to detail helps their first flight feel seamless and comfortable.
While the Account Manager focuses on the owner’s preferences, they also work with HR to hire the right flight crew — professionals who fit the owner’s mission, maintain a strong safety record, and align with Airshare’s culture to support long-term stability. Financial onboarding follows, with Account Managers walking owners through their first statements, making sure they understand Airshare’s billing and expenses.
Bringing a new aircraft under Airshare’s management takes months of planning, coordination, and dedication across the team. But thanks to a carefully managed process and a spirit of partnership, the transition sets both the client and Airshare up for long-term success.
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